I love them exchange was easy I will definitely be purchasing from them again
I genuinely thought they knew how to measure necklaces but they don’t. You measure them closed not open. I ordered a 20 in and it was a 10 in closed. I’m very disappointed.
This is definitely user error. You just answered it in your own review, if you open the chain it will reach 20 inches which is what you ordered. That is how chains are measure, a 20 inch closed chain would 40 inches long which is an insane length and not accurate whatsoever.